Policies
Terms of supply
Orders are confirmed against a written specification before production or reservation. Quantities, packaging, pricing and delivery windows are agreed per order and confirmed on inquiry; nothing is treated as final until both sides confirm it in writing.
Research-use-only statement
Every product supplied through this site is intended for laboratory research use only. Nothing on this site describes or supports use in humans or animals, and no usage or health-outcome information is provided.
Private-label responsibilities
Buyers ordering private-label vials are responsible for the accuracy of their own artwork and label copy. All private-label material must keep research-use-only language and must not add claims about human or animal use, usage instructions or health outcomes; artwork is proofed before production for this reason.
Privacy
Information shared through an inquiry, such as company details and product requirements, is used only to prepare and confirm your order and is not sold to third parties. Contact us if you have questions about information you have shared.
Documentation and liability
Batch documentation reflects the analytical review carried out for that batch. Buyers are responsible for confirming that a product and its documentation are suitable for their own research use and for compliance with the laws of their destination market.