Frequently Asked Questions
Do you sell single vials to individual buyers?
No. BatchVial is organized around wholesale batch orders and private-label programs for distributors, laboratories and resellers, not single-vial retail purchases.
What is the minimum order quantity?
Minimum order quantities vary by product and packaging format and are confirmed on inquiry once we know the products and volumes you are planning.
Can you produce vials under our own brand?
Yes. Our private-label program covers vial labels, box design and label copy under the buyer's own brand, subject to an artwork proof and approval step before production.
What has to stay on a private-label design?
Any label or packaging we produce, including private-label artwork, must keep research-use-only language and cannot describe human or animal use, usage instructions or health outcomes.
Do you provide an artwork proof before production?
Yes. Private-label artwork is proofed and, where requested, a sample of the finished label is provided for approval before the batch is produced.
Is batch documentation available for wholesale orders?
Batch documentation is compiled per lot and can be shared on request, referenced against the batch and quantities in your order.
Which countries do you ship batch orders to?
We coordinate wholesale and private-label shipments to distributors and laboratories across the Gulf, the Middle East and North Africa; specific routes and timelines are confirmed on inquiry.
How are prices and delivery times quoted?
Pricing and delivery windows depend on the products, quantities, packaging and destination, and are confirmed on inquiry for each order.
Can packaging be adapted for private-label orders?
Box and vial packaging can be adapted within research-use-only requirements; specific packaging options are confirmed during the specification stage.
How do we start a wholesale or private-label inquiry?
Share your product list, target quantities and, if relevant, your label requirements through the contact page or WhatsApp, and we will confirm the next steps.